Some sizes overlap in weights. How do I know which sizes to go with?
We do have a sizing chart for your reference. If your baby falls between sizes, we always recommend to size up. They grow so fast!
Are these diapers safe for my baby?
All of our materials are hypoallergenic/dermatologist tested. We strive to simplify the ingredients where it make sense and the changes are not likely to cause skin irritation.
Are these diapers chlorine free?
Yes! We do not add chlorine to our diapers. Instead, we use an elemental chlorine-free process to purify the fibers in our diapers. The FDA considers this method to be safe and dioxin free.
What makes the topsheet hypoallergenic?
Our topsheet has been evaluated to be gentle on skin and free from harsh ingredients that could potentially cause skin irritation or sensitization.
Do you have an ingredient list?
Our diapers contain SFI Sustainably-sourced fluff (elemental chlorine free), non-toxic superabsorbent polymer (sodium polyacrylate), cotton-enhanced™ nonwoven dryness layer, polypropylene nonwoven fabrics, non-rubber elastic elastics (stretch sides, waist, legs), fastening system, breathable moisture barrier, safe adhesives, inks (made without lead & heavy metals).
Where are the diapers made?
Our diapers are responsibly made in the USA, specifically in Pennsylvania and Georgia.
Do you offer samples?
At this time time we do not offer diaper samples.
Are these diapers more expensive than before?
At Earth & Eden, we believe in transparency. Like most other brands, we’re unfortunately faced with rising material, freight and logistics costs. With that, to keep up with the evolving market, we had to make the difficult decision during our brand re-launch to increases our prices. This will allow us to continue to deliver the exceptional quality and service you expect and deserve. It was a decision we did not take lightly and we want to thank you for your continued support.
When will I receive my order?
Our warehouses strive to have orders processed and ready to ship within 1-2 business days and all orders are shipped with the most reliable carriers. Most customers receive their order in less than three days!
What if my order is damaged?
Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.
My order was marked as delivered but I didn't get it.
There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a quick and easy resolution.
Can I change my delivery address?
If a shipping address needs to be changed once an order has been processed, carriers will charge a reconsignment fee to update the shipping address.
If an address change is requested, we will contact you via email regarding the amount of the carrier's fee. If we do not receive confirmation regarding the fee and address change, we will leave the address as it was originally entered during the checkout process.
Do you ship to countries outside of the United States?
At this time we are only able to ship orders with a delivery address located within the contiguous U.S.
Can I return my order?
No problem! All regularly stocked items can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection.
How do subscriptions work?
Your subscription will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products until you cancel your membership. You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item. In addition to cancellations, you also have the option to skip, adjust order dates, or swap items by logging in to your account.
How can I get in touch with Earth & Eden?
If you need help with an order or have product questions, you can reach us through our Live Chat or by emailing:
Customer Support Hours Are Listed Below:
Monday - Friday: 9:00 AM EST through 4 PM EST
Earth & Eden™ is a trademark of First Quality Baby Products, LLC, used under license.
Earth & Eden Sensitive™ is a trademark of First Quality Baby Products, LLC, used under license.
Eco-conscious Design™ is a trademark of First Quality Retail Services, LLC, used under license.
Skin Health Alliance logo® is a registered trademark of Skin Health Alliance Limited, used under license.
Skin Smart™ is a trademark of First Quality Products, Inc. Used under license.
The Seal of Cotton and cotton enhanced™ are trademarks of Cotton Incorporated.
The cotton enhanced™ dryness layer contains a minimum of 15% cotton
Made in the USA with domestic and imported parts
Diapers made with more than 20% plant-based material
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